Frequently Asked Questions

Remy Hair is hair where all cuticles are intact and naturally aligned in
one direction from root-to-tip, which prevents matting and tangling. At
I Am Covered Hair, we take pride in only offering Remy human hair

Non-Remy human hair tangles easily because the cuticles are flowing
in opposite directions. Unfortunately, a large percentage of hair
extensions are made from Non-Remy hair with the vast majority being
produced and exported from China.

Synthetic Hair is composed of fine plastic fibers, manufactured to look like human hair. In its basic form, synthetic hair is made from low-grade acrylic or polyester that is heated and strung into strands to make individual hair fibers. The strands are then laced or tied into extensions and hairpieces.

Since Synthetic Hair is not real human hair, you’ll find the following:

  • It does not last long since it is made to look like human hair. It can last anywhere from approximately 2 weeks to 6 months.
  • It does not take heat well. In fact, it is known to burn or melt if you try to straighten or curl the hair at high heat.
  • It does not take color and/or bleaching since there is no cuticle to absorb the hair color. In fact, the chemical components of hair dye or bleach can degrade or dissolve the hair.

This is the reason Synthetic Hair is much less expensive than Human Hair, and why it it can be found easily in beauty supply stores.

There is an abundance of Raw and Virgin Indian Hair exported directly from India, mostly due to population, availability, and cultural traditions. Hair extensions offered by I Am Covered Hair are sourced from the Temples of India.

While Brazilian Hair is very popular, the truth is … the country of Brazil does not export any significant amount of hair to support the masses. Vendors that manufacture Brazilian Hair actually import large quantities of Non-Remy Hair from India, process it, and export it as top of the line Virgin Brazilian hair. 

Peruvian Hair is either Indian or Chinese Non-Remy Hair that has been dipped in an acid bath (chemically processed) to remove the cuticles, coated with silicone to make you believe that the hair is silky and shiny, and then labeled as “so called” Virgin Peruvian Hair. Peru does not export any significant
amount of hair.

Malaysian Hair is either Indian or Chinese Non-Remy Hair that has been dipped in an acid bath, coated with silicone, and then labeled as “so called” Virgin Malaysian Hair. Malaysia does not export any significant amount of hair.

Mongolian Hair is either Indian or Chinese Non-Remy Hair that has been dipped in an acid bath, coated with silicone, and then labeled as “so called” Virgin Mongolian Hair. Mongolia does not export any significant amount of hair.

Authentic Russian, Cambodian, Indonesian, Vietnamese, and Burmese Hair actually exists and is exported from each country specifically.

With that being said, China is the No. 1 exporter of hair extensions to the United States. Based on the info below, most vendors are importing your favorite “so-called” Raw and Virgin Hair directly from China which is really a SCAM! I Am Covered Hair is actually one of the few companies in the 2% that imports hair directly from India.

Hair Extensions Imports By Country

Each bundle of hair consists of approximately 3.5 ounces.

To ensure you receive the desired length, go up to the next option range to guarantee the length you want. Selecting the lower range will not guarantee you the length desired. You will receive a length somewhere in between the range selected. Example: If you desire a length of 18″ inches, we recommend selecting the 18″-20″ length range instead of 16″-18″.

Note: All lengths are measured when the hair is fully stretched.

The bundle amounts below can be used to achieve a natural look with Raw Hair. It is important to use your longest desired length to determine the correct amount of bundles you need to purchase. Note: All lengths are measured when the hair is fully stretched.

12”-18” needs approximately 2 bundles.
20”-30” needs approximately 3 bundles.

If you desire a fuller look, you will need more depending on the circumference/size of your head. Take into consideration that the longer the hair, the shorter the width of the weft is. Your stylist will be a great resource to consult and help determine your needs.

No. I Am Covered Hair prides itself on offering 100% Raw Hair sourced directly from India. As a result, this is the most authentic hair sourced from different donors. No two heads of hair are exactly alike with Raw Hair since it is completely unprocessed.

Note: With Virgin Hair that has only been steamed processed for texture, you may find two bundles that are very similar in texture.
However, the color of the bundles still vary since Virgin Hair is not chemically processed to alter the color.

I Am Covered Hair only offers Raw Hair Extensions sourced from the Temples of India. Typically, the bundle colors can range based on the natural hair color of each donor from 1B to 2. Our hair does not come in jet black.

Don’t be deceived by the masses. There is no such thing as graded hair (i.e. 5A, 6A, 7A, 8A, 9A, 10A, etc). This is a scam created by Chinese vendors that mix hair extensions with synthetic fibers, animal hair, and collected leftover hair; and then they manipulate this fake Raw and Virgin Hair by acid washing and coating it with silicone to fool you, the consumer. The hair extensions offered by I Am Covered Hair are authentic Raw Hair Extensions sourced directly from single donors in India.

No. This is the smell of acid and silicone mixed together. I Am Covered Hair extensions have not been processed in acid, silicone, or any other harsh chemicals.

If you have purchased hair extensions from another vendor in the past and you were told to use bleach, fabric softener, or baking soda to revive or alter the corn chip smell … none of this is necessary or recommended with I Am Covered Hair extensions.

Depending on how you care for your extensions, I Am Covered Hair Extensions last for approximately 2-3 years.

Note: If your hair extensions are properly installed and you follow our Covered Hair Care Instructions you can extend the life of your hair.

We advise you NOT to cut or sew through your wefts because this can cause shedding to occur. If you choose to cut or sew through your wefts, we recommend sealing your wefts.

Since Raw Hair is unprocessed and comes from a single donor, the natural colors may vary between bundles. It is normal to see Raw Hair in the color range of 1B to 2. In some rare cases, we may have bundles that are naturally lighter.

Yes, your I Am Covered Hair extensions can be bleached and colored; however, this process is done at your own risk and we advise that you use a licensed cosmetologist that specializes in bleaching and coloring hair extensions.

FYI: Do not use box hair dye. If not processed correctly, bleaching (lifting hair color lighter) or adding dye (to darken) may damage your extensions by drying them out. We suggest deep conditioning your hair extensions a minimum of 24 hours before bleaching or coloring. After the entire process of bleaching and coloring is done, we recommend deep conditioning your hair extensions again.

Note: I Am Covered Hair does not guarantee the outcome of any hair processed after purchase.

Yes, you may use heat styling tools on your I Am Covered Hair extensions. Try to use a heat protectant product to help prevent heat damage and use appropriate heat settings.

With your I Am Covered Raw Hair, once you shampoo and condition or co-wash your hair extensions, the wave or curl pattern will return to its original texture since Raw Hair is pure and completely unprocessed.

Note: With Virgin Hair that has been steam processed for texture, you’ll find that excessive heat use may alter the texture.

Shampoo & Conditioners
  • Biosilk Silk Therapy: Shampoo and Conditioner
  • Giovanni Smooth As Silk Deeper Moisture: Shampoo and Conditioner
  • Design Essentials Almond & Avocado: Moisturizing & Detangling
    Sulfate-Free Shampoo and Nourishing Co-Wash
Leave-In Conditioners
  • One ‘N Only Brazilian Tech Keratin Leave-In Treatment
  • Pure Brazilian Miracle Leave-In Conditioner With Keratin
  • Cliganic 100% Pure & Natural Jojoba Oil – Certified Organic
  • Foxbrim Naturals 100% Pure Organic Argan Oil
Straightening Serums/Silk
  • Mizani ThermaSmooth Smooth Guard Serum
  • CHI Keratin Silk Infusion
  • CHI Keratin K-Trix 5 Smoothing Treatment
  • Brazilian Tech Treatment With Pequi Oil
  • BioSilk Silk Therapy Original or Lite
Heat Protectant
  • Kaleidoscope’s Best Friend Heat Protectant
  • CHI 44 Iron Guard
To Mold Hair (Also Great on Curly Hair)
  • Nairobi Wrapp-It Shine Foaming Lotion
To Lay Stray Hairs
  • TIGI Bed Head Hair Stick
Holding Spray
  • Sebastian Shaper
NOTE: You do not need every product from every list. We include a list of products as options because we understand that not all products are available in all areas. It is not necessary to use large amounts of these products. We recommend using just enough to absorb the nutrients needed back into the hair.

Yes! You can purchase one of our Dropship VIP Memberships here.

Yes! You can get information on our Wholesale VIP Program here.

Client Care is available Monday – Friday from 10 AM – 5 PM EST.
Our online boutique is available 24 hours a day.

Note: Our hours of operation are subject to change during holidays.

Any orders shipped to an address in the state of Georgia will be charged sales tax. Since our boutique operates in the state of Georgia, we are required to collect sales tax according to the tax rate based on your shipping address.

No, at this time we currently process and ship orders only to the US. However, we plan to offer processing and shipping to the UK and Canada soon.

Important: Once the UK and Canada has been added to our list of countries, I Am Covered Hair cannot guarantee that you will or will not be charged any customs fees, taxes, or duties. Any customs or import duties are charged once your package reaches the destination country. I Am Covered Hair is not responsible for any fees associated with an international shipment. These fees are the sole responsibility of the customer.

For all Raw Indian Temple Hair during the COVID-19 pandemic, please allow 21 business days from date of purchase for order processing (before shipping). For all Raw Indian Temple Ponytails during the COVID-19 pandemic, please allow 21-30 business days from date of purchase for order processing (before shipping).

Our hair is sourced directly from India, inspected by us, prayed over, anointed, blessed, and co-washed before being shipped to you. Please consider this process when scheduling your hair appointments. Orders are unable to be expedited at this time.

For all custom orders, including but not limited to custom closures, custom frontals, and custom wigs, the estimated order processing time will be provided at time of purchase and included in your Service Agreement.

For all items that are being purchased on sale, as a pre-order, or as a backorder, please check the specific item on the product page to determine order processing time.

Note: Weekends and holidays are not considered business days, and no orders will be processed on these days. Order processing time is separate from shipping time.

View the full order processing and shipping policy here.

AFTER your order has been processed and shipped, the estimated time of arrival is as follows:

US Orders
  • USPS Mail (Approximately 2-3 Business Days)
International Orders:
  • TBD

Note: Sundays and holidays are not considered postal business days, and our carriers will not deliver packages on these days. Shipping timelines are based on the shipping method chosen during checkout. You will receive a shipping confirmation e-mail as soon as we ship your order.

View the full order processing and shipping policy here.

You may track your order in any of the following ways:

  • Visit Track My Order.
  • Login into My Account and and track through your order history.
  • Check the email that includes your “Tracking Number”.

We apologize, but I Am Covered Hair does not accept any responsibility for packages that are lost or stolen by a carrier.
All packages are tracked by the carrier and any lost or stolen package concerns should be addressed directly with the carrier.

Since lost and stolen shipments are beyond our control and are the sole responsibility of the carrier once it leaves our facility, we
recommend contacting the carrier directly to start an investigation on your package. We do not have any control on how long this
process may take and we are unable to replace or refund lost or stolen packages.

Absolutely no shipments will be delivered to a P.O. Box. We must have a physical address to deliver your package.

No, at this time we are strictly an online boutique. All orders placed will be shipped directly to the address provided during checkout.

We begin processing your order as soon as you place it. For this reason, we do not accept any order changes or order cancellations.

There are 2 types of orders that are required to be verified prior to processing.

  1. Orders over $500.
  2. Orders shipping to a different address other than the billing address.

If you are contacted by Client Care to verify your order, please follow the instructions in the email for verification. Once your order has been verified, we will begin to process your order.

Note: Processing time does not start until your order has been verified.

I Am Covered Hair was formerly named Celebrity Hair Direct. We are currently in the process of rebranding from Celebrity Hair Direct to I Am Covered Hair. You may receive packaging with Celebrity Hair Direct until we have exhausted all packaging from our former name.